PROFESSIONAL AREA
Jams for Patisseries and the Ho.Re.Ca. sector | D’Alessandro Confetture
Welcome to the page dedicated to deliveries and returns at D’Alessandro Confetture. Our priority is to ensure that our products reach your table in perfect condition and as quickly as possible.
Below you will find all the information on how we handle deliveries and what to do if you need to make a return.
Deliveries
Our shock-resistant packaging
We are well aware that our jams are packaged in glass jars. For this reason, we use only protective packaging specifically designed to absorb shocks during transport and prevent breakages.
Processing and delivery times
Delivery times: once the parcel has been handed over to the BRT express courier, delivery usually takes 3–4 working days throughout Italy.
Please note: During busy periods (e.g. Christmas, Black Friday) or due to exceptional weather conditions, delivery times may be subject to slight delays.
Delivery charges
- Standard delivery throughout Italy: €9.99 + €10 for remote areas
Free delivery: on all orders over €50.
Order tracking
As soon as your parcel is collected by the courier, you will receive an email (and/or a text message) containing a tracking link so you can track the status of your parcel in real time and find out the exact delivery date.
What should you do when the delivery arrives?
Please always check the condition of your parcel when you receive it from the courier. If the packaging appears to be visibly damaged or wet, or if you hear the sound of broken glass inside:
- Accept the parcel ‘subject to inspection’, asking the courier to specify the reason on the terminal or consignment note (e.g. ‘accepted subject to inspection as the parcel is visibly damaged/wet’).
- Take a photo of the outside of the parcel straight away, before opening it.
- Please contact us by email at
within 24 hours, attaching the photos. We will arrange to return the damaged products to you immediately, at our expense.
RETURNS, REFUNDS AND THE RIGHT TO WITHDRAW
As these are food products, we pay particular attention to the quality, safety and correct storage of each item. For this reason, we cannot accept returns of products that have been opened, tampered with, are missing their original seal, or can no longer be put back on sale for reasons of hygiene or consumer protection.
Any enquiries regarding undamaged and sealed products will be dealt with in accordance with current legislation. This is without prejudice to the rights provided for in the event of a product being damaged, faulty, non-compliant or delivered in error.
Details of how any refunds will be handled will be provided once the request has been assessed.
Need help?
If you have any queries, questions or concerns regarding your delivery or a return, our Customer Services team is here to help:
- +39 0871 718190
(Open Monday to Friday from 9.00 am to 5.00 pm)
